Tech Help (tips, diagnostic tools and troubleshooting resources)

On this page you will find links to various troubleshooting resources; diagnostic and repair tools; and informational guides to help you when your computer is not functioning properly. This list will surely grow to include resources to not only include Windows computers and Chromebooks; but, for other devices as well, such as smartphones. If you think there is something that needs added, you can reach me on my About/Contact page.

Windows Tools

Internet Speed Test – Use this link to check your internet speed (to troubleshoot internet related problems and to make sure you are getting what you are paying for). Once the speed test web page loads, click on “GO”.

Upgrade to Windows 10 For Free (2022 Guide) – Follow the instructions on this website to upgrade from a previous version of Windows 7 or 8. As far as I can tell, you can still perform the upgrade. The only thing is required — an authentic version of previous Windows versions and its activation key.

How to Upgrade Windows 10 to Windows 11? See a Detailed Guide! [MiniTool Tips] – Here come some questions: can I upgrade my Windows 10 to Windows 11? How do I upgrade from Windows 10 to Windows 11? In terms of Windows 11 update, it is possible as long as your machine meets some conditions and it is easy to upgrade Windows 10 to Windows 11. Proceed with this post and you can find much information offered by MiniTool Software.

TeamViewer – If you are into assisting others with their computers, then TeamViewer is a “must have” tech tool. TeamViewer is remote access and control software that gives you (the tech) the ability to control, manage, monitor, and repair computers, mobile devices, network machines and more – from anywhere, anytime.

Windows 10 Fresh Start vs Reset vs Refresh vs Clean install vs In-place Upgrade vs Cloud Reset – An online guide by “The Windows Club” will talk about Windows 10 Fresh Start, Reset, Refresh, Clean install & In-place upgrade options, so that you know when to use which option.

How to remove malware from Windows (Virus Removal Guide) – This online guide may assist you if your Windows computer is being redirected to unwanted sites, advertisements are popping up while you browse the Internet, or a message saying a virus was detected pop-ups up, then it is possible that you have malware installed on your computer.

Malwarebytes (for Home) – After your trial is up, your Malwarebytes will revert to a limited but still free version that will only disinfect but not protect your computer from an attack. Upgrade now to Premium for your best defense against hackers, viruses, and malware.

AdwCleaner (by Malwarebytes) – Free “Adware” Cleaner. The world’s most popular adware cleaner finds and removes unwanted programs and junkware so your online experience stays optimal and hassle-free.

HouseCall – Free Online Security Scan – Detect and fix viruses, worms, spyware, and other malicious threats for free. I have used this as a second option after performing an antivirus scan on my PC.

Complete Internet Repair – A free software tool that will attempt to repair your internet connection. It has been downloaded 1149050 times. So, that expensive technician most likely uses Complete Internet Repair to troubleshoot and repair your faulty internet connection. It is easy enough to use so that you can repair your own internet connections.

Antivirus Removal Tool – This technician friendly tool is primarily used to detect what Antivirus Software you have running on your computer and will assist you with completely removing the antivirus software. Yes, you must completely remove any antivirus software you have on your PC prior to installing other antivirus software. Also, as a side note; Windows 10 already has reliable antivirus software installed. So save your money…

Windows System Control Center – This is portable software (runs from a USB Drive) that is engineered for folks who troubleshoot computers. In a nutshell, you can create a “tech toolbox” by using WSCC. WSCC allows you to install, update, execute and organize the utilities from various system utility suites (like NirSoft Utilities and Sysinternals Suite). Windows Repair – Windows Repair is a tool designed help fix a large majority of known Windows problems including; registry errors, file permissions, issues with Internet Explorer, Windows Updates, Windows Firewall and more.

Windows Repair Toolbox – An extensive portable software program that helps you repair a Windows system, by making the process faster, easier and more consistent. The tools are categorized by their function, and the program will automatically download the correct version for the Windows edition in which you’re working. Additionally, it will also help you keeping those tools updated. Important note: some of the tools may trigger false positive alerts from your AV (e.g: the Nirsoft tools).

MajorGeeks Windows Tweaks – Contains 208 files including registry, PowerShell, Visual Basic, shortcuts, and batch files to enable tweaks and hidden features in Windows 10, 8, and 7 for any skill level. Many of these tweaks acess hidden, removed, or unavailable settings and features in Windows. You can browse the collection and delete or move any tweaks you like and create a custom collection of your favorite tweaks.

10 Best Network Troubleshooting Tools & Software (FREE) – Everyone that works in IT has their own personal preferences when it comes to using network troubleshooting tools, but there are some fundamental ones that should be in everybody’s toolbox. These include some of the classic executables such as ping and tracert that would sometimes ship with your favorite operating system.

How to troubleshoot Wi-Fi with the Windows 10 wireless network report – The extensive and detailed Windows 10 wireless network report could be all you need to pinpoint your troublesome Wi-Fi problems and find the right solution to end them.

Microsoft Windows and Office ISO Download Tool – A handy software tool that allows an easy and comfortable way to download genuine Windows 7, Windows 8.1 and Windows 10 disk images (ISO) directly from Microsoft’s servers, as well as Office 2010, Office 2013, Office 2016, Office 2019, Expression Studio and Office for Mac.

NirSoft Utilities – If you are a tech, you know about these utilities. NirSoft consists of freeware utilities: password recovery, system utilities, desktop utilities, etc… The collection is too large to mention here. If you are a tech, you can download a package of all NirSoft utilities (Updated every week), go to this Web page.

Sysinternals Utilities – Whether you’re an IT Pro or a developer, you’ll find Sysinternals utilities to help you manage, troubleshoot and diagnose your Windows systems and applications. Many of these utilites can be launched directly from the internet with Sysinternals Live (You can view the entire Sysinternals Live tools directory in a browser at

Geek Uninstaller – A windows software “uninstaller”. I have found this to work much better that the uninstaller that is built into Windows. Performs deep and fast scanning and removes all leftovers.

Revo Uninstaller Free – Revo Uninstaller helps you to uninstall software and remove unwanted programs easily. Another uninstaller that I have used for years.

CCleaner – is the number-one tool for cleaning your PC. It protects your privacy and makes your computer faster and more secure!

MiniTool® Data Recovery Software Free – The MiniTool free data recovery software can deep scan hard drives, memory cards, SSDs, etc. on Windows-compatible devices and recover data lost by human errors and system crashes. It supports 100+ types of files including photos, videos, audios, documents, and more.

MiniTool® Partition Wizard Free – MiniTool Partition Wizard Free Edition is a piece of partition manager targeting home and home office users. It owns comprehensive disk partition management functions for flexible partitioning, optimization and managing your computer. This high-performance tool helps make the optimal disk space distribution and ensure an ideal hard disk structure.

Chromebook Tools

Chromebook Help – Google’s main “help support page” to assist you with a variety of issues relating to Chromebooks. Just about everything you need to know about a Chromebook is here.

Fix Chromebook Problems – An online guide by Google to fix common Chromebook problems

Reset your Chromebook to factory settings – You can make your Chromebook run like new again by doing a factory reset. If you will no longer be using your device, you may want to do a factory reset.

Neverware CloudReady – Repurpose old PC’s and turn them into ChromeOS devices (like a Chromebook). Neverware is now owned by Google.

Thank you for visiting …